3.9 Verify Eligibility for Severance

Reference: Manage Severance Process Model - Page 5 for the business process diagram associated with this activity.

Group: Cancellation Severance Process

Actor/Role: CC&B

Description: This task is the first step if cancellation Severance process that takes place every time when system detects arrears reduction activity for the Account. It means that this process is initiated by several business events that cause debt reduction.

The following events cause the initiation of this process:

•	Bill/Bill Segment Cancellation

Process Names

•	BILLING - Billing

•	PUPL - Payment Upload Process